Why failing to proofread is losing you business

Whether you like it or not, mistakes in your marketing cost you customers and sales. Online errors can affect your search rankings, and sloppy spelling drives potential customers to question your credibility, and buy from your competitors, instead.

We’ve all seen examples of pitiful proofreading that make us cringe. How do you make sure your business isn’t next in line for the hall of shame?

We’re all under pressure – our inboxes are full of unanswered messages, our ‘to do’ lists get longer when they should be getting shorter, and there are never enough hours in the day… it’s no surprise we end up cutting corners.

You’re too close to your own work to proofread it yourself, and your colleagues are just as busy so there’s no point asking them for help.

Avoid the pitfalls of pitiful proofreading

Your marketing literature, website and social media accounts are often the first contact potential clients have with your business. You budget for design and print – even copywriting – yet how often have you risked your investment by skimping on proofreading… then found embarrassing typos in the finished product?

A 2013 study revealed that 59 per cent of UK consumers wouldn’t use a company that had obvious grammatical or spelling mistakes on its website or marketing material because they wouldn’t trust the company to provide good quality service. Others were put off due to an obvious lack of care, and considered the business to be unprofessional as a result of the mistakes.

Spellcheck schmellcheck

So you don’t have time to proofread but you’ve run a spellcheck so it’s okay, right? Wrong. Spellcheck doesn’t know if you’ve repeated a word, or left one out, neither does it know if you’ve used the right word – it only knows whether the words you’ve used are spelled incorrectly (that’s one C, two Rs).

Computers can’t check context: they don’t know if you meant there, their or they’re, affect or effect, loose or lose. And – oops! – you just spelt manager as manger. Sorry, it won’t spot that either. P45 anyone?

Each time you rely on spellcheck you risk mistakes and errors in your writing. Homophones – words that sound the same, but have different spellings and different meanings, like the examples below – are partly to blame:

  • your, you’re
  • to, too, two
  • there, they’re, their
  • sight, site
  • board, bored

So, don’t sack your spellchecker, but don’t rely on it to do your job for you – it’s never a substitute for proofreading. Consider professional proofreading as security on your investment. It may be another expense, but it’ll pay for itself many times over.

As the saying goes, ‘There’s never time to do it right, but always time to do it again.’ Don’t learn the hard way.




10 bitesized tips for better business writing

Check out my top ten quick and dirty writing tips, for clever copy and compelling content that gets your business noticed for all the right reasons.

Get noticed

Attract attention by summarising the key points of your message up front. You can do this using a benefit-led headline, or an introductory paragraph that summarises the who, what, when, where, why and how of your message.

Keep it short

These days we’re all overloaded with information. Your writing needs to cut through the communication chatter. Keep it brief. Use short, punchy sentences and paragraphs, and avoid filler words that add nothing.

Keep it simple

Communicate your message clearly using simple language and plain English. Avoid business speak, buzzwords and jargon. See my plain English cheat sheet.

Know your audience

It helps to have a good understanding of who you’re writing for. Once you know your reader, thinking of your writing as a conversation with your audience will help you get the tone right.

Be professional, not formal

Business writing doesn’t need to be formal or stuffy. Aim for a professional and informative tone to keep your audience engaged and interested.


Focus your writing on the benefits to your audience – the “what’s in it for me?”. Engage your readers by talking about benefits, not features (remember, Canon don’t sell cameras, they sell memories).

Include a call to action

Your communication should aim to inform, entertain or inspire action. Be clear about your goal: what action do you want your reader to take as a result? This could be signing up for email updates, buying a new product or attending a meeting.

Check, check and check again

Don’t undo your good work by spelling your boss’s name wrong, or including the wrong date for your event. Check your language, spelling and punctuation. Get a colleague to read it, or hire a professional proofreader – a fresh pair of eyes will spot things you’ve overlooked. And never rely on your spellchecker as a substitute for proofreading.

Say it loud

When I finish any copywriting job there’s one thing I do, without fail, before sending my work to the client – I read it out loud. Reading aloud makes it easier to identify repetition and inconsistency than reading on screen or in your head. I don’t know why this works, I just know it does. Try it!

Sleep on it

If you have time in your schedule, review what you’ve written the following morning. You’ll be surprised what you’ll spot when you reread your document after some time away.