Creating sizzling web copy for an oriental cookery company

The client: Pamela Chen’s Asia, Cheltenham, Gloucestershire

ChenMoore Chopsticks – now rebranded Pamela Chen’s Asia – provides oriental cookery demonstrations and cultural talks at events and shows, and for audiences on board luxury yachts and cruise liners.

The need

Like many small business owners, Pamela had written her own web copy and it wasn’t performing hard enough to attract customers. The copy was too long, the navigation around the site was confusing, and the key messages were lost.

Though Pamela’s English is great, the fact that she isn’t a native English speaker came across in the copy. I wanted to communicate her wealth of experience and love of oriental food while telling her story in a compelling way.

The solution

I wrote Pamela’s web copy following a face-to-face brief, in which I made lots of notes about her approach, personality, and the way she spoke about her business. She emphasised a number of issues she wanted to avoid, and things that weren’t working for the business, and I suggested a number of improvements to the current layout, keywords for SEO, and the structure of the site.

I created an informal, friendly and welcoming tone of voice that reflects elements of Pamela’s enthusiasm and personality. I pointed out inconsistencies and opportunities to introduce calls to action throughout. The resulting site communicates clearly and persuasively, and lets Pamela’s story shine through.

In the client’s words…

“Sarah’s experience and knowledge in how texts work in this digital world has been quite an eye-opener for me. Yes, she edited and wrote the content for my entire website, but she does much more than writing the words: she thinks about the way the website will be used, taking SEO, the user journey and user experience into account.

“Having seen the difference her careful crafting has made, it has really made me realise the importance of using a good copywriter. Sarah took the time to understand my business and needs. She’s clear thinking, thorough and consistent. Above all, she’s put the sparkle in my website content! I love it.”

Pamela Chen Moore, Owner, ChenMoore Chopsticks
www.chenmoorechopsticks.co.uk